General Terms

1. These Terms apply to all quotations, offers, orders and agreements of the Contractor unless agreed otherwise in writing.

2. Deviations are valid only if expressly agreed in writing.

3. If any provision is invalid or void, the remaining provisions remain in full force. Parties will replace the invalid provision with a valid one that best matches the intent of the original.

4. Obvious mistakes, typos or clerical errors in quotations, rates or communications are not binding on the Contractor.

5. Priority order in case of conflict: (1) quotation/order confirmation, (2) written addenda, (3) these Terms.

1. Quotations are based on information provided by the Client and assumptions (including move-ready status, accessibility, volume and complex items).

2. Quotations are non-binding unless stated otherwise.

3. Prices are VAT-included for private clients and VAT-excluded for business clients unless stated otherwise.

4. The Agreement is formed once the Client accepts the quotation/order confirmation. Acceptance via email or WhatsApp is considered legally valid.

1. Quotations (time & materials and fixed price) assume that all items are packed and move-ready, and that the work area is safe and accessible.

2. If this is not the case (e.g. unpacked items, additional disassembly, blocked routes), delays and additional work may arise.

3. The Contractor may perform additional work so items can still be moved, with costs handled in accordance with these Terms.

1. The Client must disclose all circumstances that may affect the move, including (not limited to) extra rooms (basement/attic/storage), high volumes, heavy/complex items, narrow stairs/doorways, elevators, parking restrictions and disassembly needs.

2. If information is incorrect/incomplete (e.g. a forgotten room), the Client is responsible for resulting delays and costs.

3. If an item cannot be removed without extra work and this was not properly disclosed, the extra hours/costs are borne by the Client.

4. The Contractor may propose an adjusted quotation/surcharge before starting. If the Client does not agree, the Contractor may refuse the job; any already incurred costs remain payable where applicable.

A minimum booking of 3 hours per team applies unless agreed otherwise in writing.

1. Services are performed with due care and professional workmanship.

2. The Client must provide timely access and information.

3. Timeframes are indicative unless expressly agreed as binding.

4. The Contractor may engage third parties/subcontractors for (parts of) the execution.

1. When working on a time & materials basis, any hours stated in the quotation are estimates only and not binding.

2. Time is measured from arrival on site until completion of the work and settlement of the final payment.

3. Extra or fewer hours are settled on site based on the applicable hourly rate and agreed surcharges.

4. Waiting time and delays beyond the Contractor’s control (traffic, missing keys, elevator outage, parking/permit issues) are included in total time.

If the team cannot continue work due to circumstances on the Client’s side or third parties, time continues to run and is chargeable (e.g. no access, missing keys, elevator unavailable, insufficient preparation, parking issues).

1. A fixed price applies only if the Client’s information is complete/correct and the move is fully move-ready as per Article 4.

2. If circumstances differ and cause significant delay, the Client may choose:

If the Client changes the scope during the move or decides not to move certain items, this does not entitle the Client to a reduction of time or price. Planned capacity remains applicable.

If work exceeds 8 hours in a day, the following surcharges apply unless agreed otherwise in writing:

1. Private clients: 30% upfront deposit and 70% immediately after completion (due immediately).

2. Business clients: payment term of 14 days from the last moving day unless agreed otherwise in writing.

3. Late payment may incur statutory interest and collection costs in accordance with applicable law.

4. The Contractor may suspend services in case of outstanding payments.

Cancellation by the Client results in the following charges unless agreed otherwise in writing:

1. The Client must reserve at least two parking spaces per box truck as close as possible to the location.

2. The Client must arrange paid parking registrations and required permits unless agreed otherwise in writing.

3. If parking/permits are not properly arranged and delays occur, extra time and costs will be charged to the Client.

1. The Client must ensure a safe work area and free passage. Children and pets must not create obstruction or safety risks.

2. The Contractor may suspend or stop work in unsafe situations, aggressive behavior, poor accessibility, or misleading/incorrect information.

3. Hours and costs incurred remain payable.

The Contractor does not perform cleaning, waste removal or tidying services unless agreed in writing beforehand.

1. The Contractor is liable only for damage proven to be directly caused by negligence during execution.

2. Liability is limited to the amount paid out by the insurer in the specific case.

3. A deductible of €150 per claim applies and is borne by the Client.

4. The Contractor never compensates more than the insurer’s payout.

5. The Contractor is not liable for consequential loss.

The following items may be transported but are excluded from insurance coverage and are moved at the Client’s risk:

The Contractor does not transport goods that pose safety risks, including (not limited to) gas cylinders, fuels/white spirit, chemicals, toxic materials, explosive substances, and illegal goods.

Such goods will not be moved for safety reasons. If offered without prior disclosure, the Contractor may refuse them without liability.

1. Damage must be reported on the moving day in writing or by email.

2. The Client must first consult their own insurer. Only after a written rejection by the Client’s insurer may a claim be submitted to the Contractor.

3. The Contractor may request evidence (photos, inventory list, purchase receipts, and the insurer’s written rejection).

The Contractor maintains business liability insurance (general liability). Coverage and exclusions follow the insurer’s policy terms.

The Contractor is not liable for damage that is excluded by insurance or outside coverage.

1. The Contractor is not liable for delays due to force majeure or circumstances beyond control.

2. Under time & materials, external delays (traffic, elevator outage) are at the Client’s expense; time continues to run.

3. In case of elevator outages or similar blockage, the Client may choose:

The Contractor may take photos to document condition of goods and/or to support evidence for execution and claims handling.

For moves across multiple days, each day counts as a separate working day unless agreed otherwise in writing.

If the Client terminates the move early, all hours and costs incurred remain fully payable.

If the Client (or persons engaged by the Client) assists with loading/unloading, this is at the Client’s own risk. The Contractor is not liable for resulting damage or injury.

1. The Contractor may provide qualified staff to partner moving companies/business clients as collegial support.

2. During such cooperation, staff works under the operational direction of the requesting party, who is responsible for methods and safety instructions on site.

3. Any damage or execution consequences resulting from on-site direction/methods fall under the responsibility of the directing party. Parties acknowledge each other’s roles transparently and professionally.

4. Damage handling is arranged primarily through the directing party’s insurer; parties support each other as needed in good faith.

If the Contractor is hired including a vehicle by a partner/company, the hiring party must provide suitable parking and/or reimburse paid parking and permits.

Delays, fines, surcharges or costs caused by parking/permit issues are for the account of the hiring party.

The Contractor processes personal data solely for the execution of the Agreement and in accordance with GDPR requirements.

Dutch law applies. Any disputes shall be submitted exclusively to the competent court in The Hague, The Netherlands.

By accepting a quotation and/or using the services, the Client confirms having read and accepted these Terms.

The most recent version is published at: www.vermaatverhuizingen.nl/algemene-voorwaarden.